Customer service

10 essential features to look for in a contact centre software

Enreach 03/05/2024
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Mujer sonriente trabajando en un contact center
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Customer service | Clock icon 4 min

10 essential features to look for in a contact centre software

03/05/2024
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Challenges of AI in customer service: Summary of the second CX Brunch

30/04/2024
Customer service | Clock icon 3 min

How to take customer service to the next level with a chatbot

25/04/2024
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Closure of ADSL exchanges pushes Spanish companies towards VoIP

18/04/2024
Sales & Marketing | Clock icon 2 min

How to prioritise leads with an autodialer to increase conversions

11/04/2024
Customer service | Clock icon 6 min

10 examples of AI automation to help agents work faster

09/04/2024
Customer service | Clock icon 8 min

How to conduct CSAT surveys in customer service

02/04/2024
Customer service | Clock icon 2 min

Artificial Intelligence: One of the solutions to the forthcoming Spanish Customer Service Law

28/03/2024
Sales & Marketing | Clock icon 2 min

Power Dialer vs. Predictive Dialer

26/03/2024
Customer service | Clock icon 6 min

How contact centre software can help you manage customer waiting times

19/03/2024
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