3 min
As time and technology advance, organizations go a step further in implementing business mobility policies among their employees. This has led to a work culture in which workers can perform their tasks from anywhere using their own devices, whether smartphones, tablets or laptops. According to experts, 6 trends will lead business mobility in 2018.
According to a report by Markets and Markets, business mobility has evolved and grown rapidly, so much so that the market ‘Bring Your Own Device’ (BYOD) will reach 73.30 billion dollars in 2021. In fact, one of the aspects that keep organizations interested in teleworking is that BYOD is becoming a great investment for the future and will increase the return on investment.
What Trends Will Lead Business Mobility in 2018?
1.- Implementation of mobility solutions in the cloud
Lately, Cloud Computing has been a key area of focus for the IT sectors, as cloud business communication solutions help reduce costs and provide flexibility and ease of management to organizations. The implementation of mobility solutions in the cloud by companies will continue to increase during the coming years.
2.- More expansion of the BYOD culture
During the last few years, the BYOD culture has helped a lot to increase the efficiency of the employees, also increasing the productivity of the companies. In 2018, it is expected that more and more organizations will adopt the BYOD trend, since safety concerns will be resolved thanks to the advanced techniques that companies will use to solve them. In fact, many organizations already use mobile device management (MDM) so that the workflow is not interrupted or hindered.
3.- Increase in chatbots in customer service
Organizations that want to offer optimal customer satisfaction will use chatbots to automate requests for specific information from users, solving them instantly. In this way, chatbots will contribute to improving the customer experience, as well as facilitating interdepartmental interaction between different teams and employees.
4.- Growth of artificial intelligence
Security based on Artificial Intelligence (AI) will create a secure environment for the growth of the BYOD culture and we will witness a further expansion of the Internet of Things. More devices will be able to connect through networks in the future, facilitating the implementation of business mobility policies among employees.
5.- Increase in the Internet of Things
One of the main reasons that has led to the growth of technology and devices based on Internet of Things (IoT) is that more and more devices have begun to support WiFi, not just limited to electronic devices. Business mobility will depend to a large extent on the IoT both to collect and share information from various sources and to make important decisions in less time.
6.- Increase in the demand for business applications based on location
2018 will witness an increase in demand for location-based business applications. The improvement in the loading time of these applications will show a positive sign and this will further improve the customer experience.
In conclusion, business mobility has been a great boost for organizations since its inception and if trends continue to grow and change, this will be a great competitive advantage for companies. Also, investments in business mobility will increase in the coming years.
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