The Masvoz virtual PBX is successfully installed in France for a leading direct marketing company

A leading direct marketing company with offices in Spain and Portugal has once again placed its trust in Masvoz for the implementation of the company’’s virtual PBX in France. The recent acquisition by our client of a French company required the integration of the telephone systems from all group offices, and their management in a unified manner from the head office in Madrid.

The Masvoz solution does not just involve the provision of the Virtual PBX and the IP terminals for the company’s 37 telephone agents in France, but also of the French geographical numbers to serve its clients.

Consequently, the French office now has a new telephone system in cloud, without maintenance, and with intelligent telephony functions such as call recording, voice mail and real time statistics. Furthermore, the introduction of Internet telephony (IP telephony or VoIP) involves a significant saving in costs for the company, because the calls between different group offices are free and the maintenance costs in France are zero.

The project was implemented in just two weeks and was easily coordinated from Spain with the only support coming from the French IT staff controlling the local data network. Since the start-up of the service, the French company has handled over 10,000 telephone calls.

Main advantages of the Masvoz virtual PBX

Improved call-centre service for clients, the option of having an infinite number of extensions; landline-mobile convergence; maintenance of the current number with portability of lines; the establishment of more competitive call rates enabling savings of up to 80%; reduction of costs and investments in licences, installation or maintenance of equipment; management of services from any device connected to the Internet through the Control Panel; and the availability of technical support and customer service 24/7: these are some of the advantages offered by the Masvoz virtual PBX service.

For more information about this case, or our cloud telephony solutions, you can contact us here.

Note: Masvoz preserves the identity of its clients in case studies unless the companies explicitly and manifestly state their willingness to be named.