2 min
We have been awarded the “Transformational Innovation Leadership 2025” award by Frost & Sullivan, one of the industry’s most respected consultancies. This award recognises that our bot-building platform, DialoX, is transforming the accessibility and use of conversational AI across industries, particularly among SMEs in Europe.
Why this recognition? Because we have democratised artificial intelligence for contact centres and businesses of all sizes by creating a platform that is accessible, scalable and easy to use.
WHAT IS DIALOX AND WHY IS IT DISRUPTING THE MARKET?
DialoX is much more than an EVA (Enreach Virtual Agent) configuration tool. It is a low-code platform with a comprehensive AI marketplace where users can access ready-to-use conversational AI solutions and easily customise them to their needs.
Thanks to its visual approach, drag-and-drop interface and pre-configured templates, any user – with no technical expertise – can design and deploy voice or text conversational bots for customer service, sales or collections.
AI FOR EVERY BUSINESS: FOCUSING ON SMES
Most artificial intelligence providers target large enterprises, often overlooking SMEs. But we take a different approach: we believe that small and medium-sized businesses also deserve access to high-quality AI solutions.
According to Frost & Sullivan, with DialoX we remove the usual barriers to AI adoption: cost, technical complexity and lack of specialised personnel.
AI-POWERED CHATBOTS: SIMPLE, INTEGRATED AND BUSINESS-READY
One of the highlights of the Frost & Sullivan report is DialoX’s ability to easily integrate with external applications. This allows users to not only easily create AI-powered chatbots, but also implement them into their contact centre software, hosted PBX, or even back-office systems such as CRMs, ERPs, or ticketing platforms.
THE POWER OF LOW-CODE: INNOVATION FOR EVERYONE
DialoX’s low-code environment enables non-technical profiles to build all kinds of bots on their own. As Alexander Michael, Vice President of ICT, points out: “DialoX not only democratises access to AI, but also empowers every employee to participate in the bot creation process.” This allows organisations to leverage internal knowledge to create more effective, cost-efficient and agile solutions without outsourcing.
“DialoX not only democratises access to AI, but also empowers every employee to participate in the bot creation process.”
Alexander Michael, Vice President of ICT
What’s more, as a scalable platform, DialoX grows with any business, adapting to current and future needs – making it a long-term investment.
BOTTOM LINE: ACCESSIBLE, PRACTICAL AND FUTURE-READY AI
With DialoX, we’ve taken a decisive step in leading the integration of artificial intelligence across all customer interaction channels – from phone systems to chat and video environments. A unique offering that enables any organisation to deploy a single AI solution across departments without the need for a team of developers.
This award is not only an outstanding recognition from a globally respected consultancy, but also an incentive to continue innovating and helping businesses become more competitive in an increasingly digital world.
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