Enreach Contact, A Tool That Will Revolutionise Business Communication

Geographic mobility at work and the commitment to a hybrid model is increasing in companies, as the number of employees who occasionally telework outside the office has multiplied by four this year since 2020, according to the INE. This trend underscores the growing need for unified, feature-rich communication tools that facilitate collaborative work.

In this context, Enreach, a European provider of convergent communications solutions for companies, has presented the latest update of Enreach Contact, a modern solution that revolutionizes the role of the Virtual PBX.

New Enreach Contact Features

The new Enreach Contact has become an indispensable tool for companies of all sizes and sectors to improve workflows, equipment performance and communication with customers and suppliers. This cutting-edge solution allows workers to connect effortlessly from the device of their choice, anytime, anywhere. Among the most notable improvements is the seamless native mobile integration, which allows users to receive calls without installing applications or having access to the Internet. Additionally, the new version offers solid integrations with Google, Teams and more than 100 CRMs; it features advanced call routing with unlimited configurations and its PBX function effectively manages large call volumes. Lastly, its revamped interface and user experience further increases ease of use.

In this way, Enreach Contact equips workers with a robust communications system adapted to the needs of companies, with the following functions:

• Collaboration Chats: chat tools are a fundamental part of remote work by allowing the real-time exchange of messages, documents, images and videos. Workers can also forward calls and sync presence with Teams.
• Telephony: another essential channel to communicate in daily work tasks, and which Enreach Contact has improved by offering advanced telephony functions on all devices. Employees even have the option to include mobile telephony and integrate into the same system with various data subscription levels.
• Videoconferencing: to maintain the rhythm of day-to-day life and hold meetings that ensure the proper functioning of the team, Enreach Contact allows group video calls with people inside and outside the organisation.
• Integrations: the solution allows you to import contacts from MS Office365 and Google Suite; use MS Teams users as another extension of the switchboard and connection with more than 100 different CRMs.
• Reports and Analytics: To surpass the previous year’s results and improve team performance, Enreach Contact allows you to export call detail records (CDRs) and other relevant data for analysis in end systems. Furthermore, statistics on waiting queues are easily accessible.
• Security: devices come equipped with encryption and authentication measures. The management of connection IPs, blocking calls to certain destinations and activating alarms due to excessive consumption are part of the security measures.

Much more than a Virtual PBX

“Enreach Contact is much more than a Virtual PBX. We call it workspace because it allows employees to do their work with the same performance as in the office, regardless of their location around the world. If teams can communicate internally and externally from the same workspace, they have no limitations. Streamlining workflows, in terms of collaboration or customer service, means saving resources and, above all, time. We cannot imagine a better value proposition,” explains Carlos Jiménez, Commercial Director of Enreach.