1 min
According to Royal Decree-Law 37/2020, of December 22nd, all companies that provide basic services of general interest must have a free 900 line as a means of contact.
This new General Law for the Defense of Consumers and Users, which modifies the previous one, was published in the BOE on December 23rd, 2020.
What Types Of Companies Does It Affect?
To all those that offer basic services of general interest:
- Water, gas and electricity supply companies.
- Financial and insurance services.
- Postal services.
- Air, rail and road transport.
- Health protection services.
- Sanitation and waste services.
What Is A 900 Line?
900 lines are free, easy-to-remember national numbers with the ability to handle a high volume of incoming calls simultaneously. Companies have the possibility of selecting the corporate number that offers the highest profitability for their brand when hiring 900 lines. In this way, they help eliminate barriers to offer the best service to customers.
What Measures Has Masvoz Taken In This Regard?
masvoz, a telecommunications operator that offers communications solutions in the cloud and telephony for companies, under a pay-per-use cloud model and adaptable to organizations of all sizes.
Faced with this new situation, masvoz has already adapted to the new regulation of the 900 lines, providing the following services:
- Portability at the moment (immediate activation).
- Recruitment in more than 70 countries (national and international presence).
- No permanence costs.
- Answer 100% of the calls with the IVR (availability 24/7 and reduction of waiting time to zero).
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