2 min
Today, many BPO (Business Process Outsourcing) services focus on the back-end of their operations and, in fact, can improve the relationship of companies with both customers and suppliers.
BPO companies that specialize in electronic receipt, digitization, processing, management, and storage of business documents can significantly reduce costs, improve customer service, minimize errors, and increase ROI, among others.
How Can a BPO Partner Help a Business?
1) Outsourcing the Mailroom: Both Digital and Printed Documents
If a business relies on a significant amount of incoming documents that need to be processed quickly, including invoices, insurance claims, payee changes, or order fulfillment, an outsourced mailroom can help receive, distribute, and process these documents while increasing efficiency with which they are processed.
2) Digitizing, Storing and Managing Documents: Access to Documents At Any Time and From Anywhere
Even after documents are processed, a BPO company can help a business store, retrieve, track, and distribute them more securely, cost-effectively, and efficiently. By scanning, indexing and then storing processed documents in cloud document management software, any of them can be easily accessed in seconds from any mobile device or laptop, helping you improve customer service, respond less disruptively to audits, establish security protocols and improve productivity in an organization.
3) Processing Accounts Payable: From Receipt to Payment
According to a Hackett Group study, top-performing companies had 62% fewer supplier inquiries than their competitors, highlighting the importance of reducing inquiries and improving response time when a problem arises. Having a BPO partner working to automate accounts payable processes from invoice receipt to payment saves time and money.
And after the relevant documents have been processed, with a BPO service, digital invoices can also be stored, accessed and tracked from internally hosted or cloud-based document management software integrated with accounts payable software, allowing one-click viewing.
4) Looking For a Quality Assurance Partner
A BPO company can act as a quality assurance partner and compare manually entered data with scanned files to make sure there are no errors. If one is found, it can be fixed or, if necessary, provide bug reports for review.
In conclusion, it is necessary to associate with a flexible partner that adapts to the needs of the business, since Business Process Outsourcing can eliminate many headaches, reduce costs and optimize internal processes. Therefore, the most convenient thing is to look for a long-term partner, who is willing to work and grow with the organization, either by outsourcing its entire process or creating solutions for specific services that you may need.
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