3 min
If your business has multiple offices or is thinking of expanding to a different location, it’s important to ensure continuity across these multiple sites.
Whether you have two offices in the same city or hundreds of offices across the UK, linking them in one unified umbrella.
How To Connect Multiple Office Locations Together?
There are different technologies that an organization can use to unify its offices and locations, including:
1) VoIP
VoIP, which stands for Voice over IP, is a form of telephone communication that uses a company’s broadband and Internet connectivity to make and receive calls. By using VoIP, the company can connect all of its offices, no matter how far away they are.
As long as each office location has a business broadband connection, you can create a unified phone system using VoIP. Likewise, offices with their own PBX can be combined with offices with a virtual PBX and replicate the numbering plan to call between extensions of different offices located in different places at no cost.
2) VPN (Virtual Private Network)
A VPN, or virtual private network, provides a secure end-to-end encrypted connection to a company’s devices. VPNs are typically configured to allow remote access, file sharing, and data transfer between offices. They are particularly useful if there is a central office and several satellite offices.
3) Leasing Lines
As we mentioned earlier, companies with centralized office hubs often use a leased line to provide their satellite units with access to a server, file storage, or unified data center.
Leasing lines are the fastest and most reliable form of broadband connectivity, and are the perfect solution for large offices with multiple locations. Also, a leased line provides a fixed IP address, which helps create VPN and better IT infrastructure for satellite offices.
4) Cloud Technology
With cloud technology, companies can consolidate their systems without the need for expensive hardware on-site at each of their office locations.
With low implementation costs, solutions like cloud-based phone systems give organizations a single phone system, keeping all of their users together no matter where they are.
With support for multiple locations, cloud telephony helps unify companies into a single solution and offers the best phone experience to your customers.
5) Multisite Phone Systems
When a potential customer calls one of your business locations, what happens if the agents are busy or if the client needs to speak with an office that is in another city?
Maintaining a unified phone system enables seamless transfer of calls between users, even if they are working in different offices or locations. With a multisite phone system, businesses can implement customizable call flows, hunt groups, call plans and queues, and remote workers.
Why Should Offices Located in Different Places Be Connected?
By linking different locations within the same organization using IT, telecommunications and other cloud technologies, you can create a seamless environment for your team as they can collaborate as if they were all in one room.
1) To Get Continuity
With cloud technology and multisite phone systems, the continuity of the entire business can be guaranteed.
By providing consistency to both customers and employees, you provide a sense of familiarity and build trust in the business.
2) To Achieve Higher Productivity
With multi-location solutions, you can increase team productivity and improve workflows to create a more streamlined environment.
A multi-site, unified technology solution increases productivity by enabling collaboration on a document, transferring or queuing calls across multiple offices, or even creating meetings or videoconferences with colleagues in another location.
3) To Get Happy Customers
A good multi-site technology solution will keep customers happy by making it simple and easy for them to talk to agents, providing a good phone experience and ensuring calls aren’t dropped.
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