1 min
Qualimetrie is a consultancy specializing in the customer relationship, which helps its customers to measure, build and encourage the satisfaction of its users or consumers. A subsidiary of a French company founded in the 90s, Qualimetrie offers its services in Spain since 2002, and has multiplied its workforce eightfold in the last 7 years to more than 70 employees, thanks to a decided growth plan defined in 2009.
The consultancy offers its clients two major types of services: the ‘Mistery Shopping’ to know the quality served when a seller serves a customer and the ‘perceived quality service’ through which conduct surveys of satisfaction online and telephone to know the opinion of real customers.
Professional Cloud Telephony Solutions To Do Market Studies
To manage the calls of your customer satisfaction analysis projects, Qualimetrie uses the Cloud Contact Center solution from masvoz. Thanks to the flexibility of the cloud, he has been able to progressively scale his team, from one agent to the fifteen agents currently working.
“The great advantage of the contact center in the cloud of masvoz is the scalability and the possibility of offshoring,” explains Olivier Lepoutre, CEO of Qualimetrie.
Through advanced monitoring and statistics modules, Qualimetrie can analyze the performance of its campaigns and the productivity of its agents at all times, as well as delivers to its customers full reports of very reliable statistics on each campaign or project.
Does your company do market studies? In masvoz we will help you to have telephony solutions adapted to your sector.
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