Our EVA chatbot is now answering questions about the new regulation against phone fraud on the AEERC website

Remember the chatbot we showed you at the last CX Brunch? It’s now live. Meet EVA (Enreach Virtual Agent), our virtual assistant powered by generative artificial intelligence, which is now available on the AEERC website to answer questions about the Order TDF/149/2025 on the prevention of telephone fraud and the General Telecommunications Law.

The demo presented during the event by Gemma Mercader, our Senior Account Executive, and Marc Brunés, our AI specialist, was just the beginning. Within days, we had the chatbot up and running on the association’s website, making it easy for any visitor to find answers about the new regulations.

💡 Important: EVA relies exclusively on the documents and resources provided for this specific purpose. It does not access the Internet, generate content independently or improvise. It only responds on the basis of the knowledge base we have created together with the AEERC, making it a reliable tool for understanding the regulatory framework.

WHAT MAKES EVA DIFFERENT?

• Powered by generative AI: understands, interprets and reacts like a human.
• Omnichannel: integrates anywhere – website, WhatsApp, social media, etc.
• Multilingual: speaks any language you need (although you only need to set it up in one).
• Available 24/7: always online, no waiting.
• Natural conversations: neural voices make it sound like you are talking to a real person.
• Improves with use: learns from every interaction to become even more accurate.
• Easy to deploy: Up and running in minutes with drag and drop – no technical skills required.
• Always up-to-date: Edit rules or responses in real time without interrupting service.
• Cloud-native infrastructure: auto-scaling and high performance, regardless of traffic.

This collaboration with AEERC allows us to bring technology closer to those who need it most in times of regulatory change. EVA is already live – try it now at 👉 aeerc.com

NEED AN EVA IN YOUR WEBSITE?

Send us a message using this form or call us on +34 900 670 750.