News

Challenges of AI in customer service: Summary of the second CX Brunch

Enreach 30/04/2024
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Alfred, CEO of Enreach ES, welcoming CX Brunch attendees
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Blog

Customer service | Clock icon 4 min

7 Ways to Improve Contact Center Productivity in 2021

20/07/2021
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5 Challenges Faced by Organizations When Going Back to the Office and How to Deal with Them

14/07/2021
Customer service | Clock icon 4 min

How Call Centers Use NLP and NLU to Improve Customer Experience

08/07/2021
Business Phone Systems | Clock icon 4 min

The Global UCaaS Market Will Experience Growth of 23.6% from 2021 to 2028

06/07/2021
Customer service | Clock icon 5 min

How Customer Experience Drives Digital Transformation

30/06/2021
Customer service | Clock icon 4 min

7 Statistics that Show the Importance of a Good Call Routing Strategy

29/06/2021
News | Clock icon 6 min

6 Benefits of Implementing a Hybrid Work Model in an Organization

23/06/2021
Customer service | Clock icon 3 min

What Are the Advantages of Having Modern Customer Service Management Software?

22/06/2021
Customer service | Clock icon 5 min

5 Things Every Call Center Leader Should Know about the Cost of Customer Acquisition

17/06/2021
Customer service | Clock icon 2 min

4 Ways to Keep Contact Center Agents Engaged

15/06/2021
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