Customer service

4 common chatbot implementation mistakes and how to avoid them

Marc Brunés 03/07/2024
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Data analysis and cloud-based solutions, keys to improve customer service

15/12/2016
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57% of CIOs change their strategies to take advantage of digital transformation

13/12/2016
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Personalization in customer service, key to the contact center sector

12/12/2016
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86% of consumers prefer to deal with people in customer service

12/12/2016
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Customer service will lead the business strategy in 2017

07/12/2016
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Cloud solutions, major IT investment in the next two years

01/12/2016
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89% of IT departments are adopting BYOD solutions

29/11/2016
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Smart offices: how new technologies are transforming businesses

24/11/2016
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40% of companies have already implemented BYOD solutions

10/11/2016
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Adoption of cloud-based contact centers will grow 12.1% in 2017

08/11/2016
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