Top 5 Benefits Of a Predictive Dialer For a Call Center

Time is the main resource of companies, especially if they have customer service or sales service. One in five companies conduct regular time audits to ensure their performance and therefore multiply their income.

There are many solutions to optimize the work of your customer service team, including the predictive dialer. This is responsible for making hundreds of calls automatically, and then connects those answered with the most appropriate agents. The result? Dedicated agents, unforgettable customer experiences (CX), and endless sales.

5 Benefits Of a Predictive Dialer For a Call Center

 1) Improved Agent Efficiency

Predictive dialers free agents from the task of searching lists of phone numbers and manually dialing them. The dialer determines the best times to call, predicts when a current call will end, and proceeds to dial the next number. It also enables call blending, which means the dialer can work in conjunction with an Automatic Call Distribution (ACD) system to assign calls to available agents on both inbound and outbound channels. Agents therefore experience less downtime as they can effortlessly switch between incoming and outgoing calls based on workflow.

2) Stronger and Smarter Lead Management

Predictive dialers that integrate with lead management software organize your information, sales data, and user history. The software determines prime call times and filters out “do not call” numbers, fax lines or answering machines to provide direct access to the most potential customers at optimal times. The solution automates and captures all call activity directly in the CRM for more robust lead management, while providing valuable real-time metrics and KPIs for sales and marketing best practices.

3) Accelerated Sales

Being connected with the right customers is key to closing a sale. Therefore, a predictive dialer helps eliminate guesswork and leads agents directly to customers who are most likely to buy. Features like check-in, return rules, call recording, and other automated processes save agents time and allow them to focus on finding the strongest leads and closing sales, leading to performance improvements over time of 150%.

4) Better Customer Service and Satisfaction

Predictive dialers can boost customer satisfaction by reaching customers at specific times and with the purpose of offering them products and services that might really interest them. By reaching customers with the offers they want at the most optimal times, you increase their loyalty.

5) Lower Operating Costs

While predictive dialers can drive higher sales, lower costs to the call center are just as attractive if fewer outgoing calls are scheduled on the voice channel, requiring fewer agents to handle them. Eliminating downtime for agents and reducing customer churn rates further lead to significant cost reductions and higher profits, while predictive dialers with CRM integration offer the benefit of not requiring any integration or hardware additional telecommunications. With a predictive dialer, brands can effectively engage with the strongest leads while offering optimal customer service.

Discover the Outbound by Enreach Auto Dialer

Boost your business with our business telephony software in the cloud: without installations or equipment. You only need a device with an Internet connection to create and manage your Marketing campaigns, evaluate their effectiveness in real time, measure the results and make your business grow up to 400%. Plus, seamlessly interconnect branches, departments, and team members.

Its modules and tools include:

• Smart bookmarks.
• Customer information.
• Control panel and statistics.
• Real-time management.
• Call manager.
• Appointment settings.
• Advanced customer management.
• Organization of agents.