2 min
Are you a customer service professional? Then you won’t want to miss our presentation at Expo Relación Cliente on 23 November at 10.15am.
As a sponsor of the industry’s largest national event, we’ll be kicking off a discussion that’s been on everyone’s lips since artificial intelligence entered the call centre: Is AI keeping us ahead or is it a threat?
Carlos Jiménez, our CCO and Carme Poy, our Sales Manager, will be in the Tokyo Room at the Kinépolis in Madrid to share best practices for transforming this powerful technology into just another member of the customer service team.
With never-before-seen use cases, they will demonstrate how artificial intelligence can quickly handle the simplest queries, helping you to increase first contact resolution and meet SLAs.
Thinking of changing providers? Want to see the latest call centre technologies in action? Want to resell CCaaS solutions? All the answers are on stand 52! As well as talking to our experts in person, you’ll be able to sample Asian delicacies and win an instant print camera if you pass the video game we’ve developed exclusively for this event 😜 📸.
Here is the agenda for the event:
Wednesday, 22 November
08:45 Doors open
Welcome and coffee at the stand
9:15 – 11:30 Roundtable discussions
The Tokyo Room will feature presentations on: the impact of your brand values on customers and the use of AI in data analytics.
The On Solutions Room will feature presentations on the agent experience and the future of customer service.
And in the Experiences Room, the North Market use case will be discussed.
11:30 – 12:15 Networking
Coffee break.
12:15 – 14:15 Roundtable discussions
The Tokyo Room will share keys to managing customer frustration and tips for personalising the customer journey.
In the On Solutions Room, you can hear presentations on AI myths, tips for creating value, and solutions to planning challenges.
And the Experiences Room will feature use cases from Whirlpool, Fifth Third Bank and ONCE.
14:15 – 15:30 Networking
Wine tasting break with local wines.
15:30 – 17:00 Roundtable discussions
The Tokyo Room will feature presentations on the relationship between employee and customer experienceand some practices to improve engagement.
And in the On Solutions Room you will find presentations on compliance and personalisation strategies.
17:00 End of the first day
Goodbye until the next day.
Wednesday, 23 November
08:45 Doors open
Welcome and coffee at the stand
10:15 – 10:45 The AI that makes us more human (Tokyo room)
Artificial intelligence in customer service: avant-garde or threat? Looking for surprising answers to the fascinating dilemma between technology and humanity.
10:45 – 11:15 Roundtable discussions
In the Tokyo Room, they will discuss the future of AI in customer experience.
And in the On Solutions Room, they will reflect on lessons learned in the industry.
11:15 – 12:00 Networking
Coffee break.
12:00 – 14:00 Roundtable discussions
In the Tokyo Room, there will be presentations on maximising client-agent synergies, optimising omnichannel and information on applying AI to sales.
The On Solutions Room will feature use cases for transforming the customer experience and tips for launching a conversational strategy.
And in the Experiences Room, you can learn about the Planeta Huerto use case.
11:15 – 12:00 Networking and end of the congress
Wine tasting of national wines and closing of the second day.
WOULD YOU LIKE TO JOIN US?
Enjoy two days of networking in Madrid with us.
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