OCC - Enreach ES

One platform for all your conversations

OMNICHANNEL CONTACT CENTER

With our Omnichannel Contact Center your customers will be able to contact you from their favorite channels, resolve their queries through Artificial Intelligence and connect with the most suitable agent thanks to Smart Routing.

Your agents will be able to manage all the conversations from a single web application, you will be able to control the level of service in real time and analyze the results to make the right decisions.

Configure every detail in our intuitive control panel!

CONNECT WITH YOUR CUSTOMERS FROM THEIR FAVORITE CHANNELS

WHATSAPP

WEBCHAT

TELEPHONY

CLICK&TALK

EMAIL

SMS

MODULES AND TOOLS

Agent

Answer calls, WhatsApps, WebChats and emails from anywhere and from any device.

Supervision

Monitor your lines, queues and agents, and act in real time.

Statistics

Access statistics, metrics and reports at any time.

Artificial Intelligence

Solve queries automatically with our chatbot and voicebot.

Smart Routing

Direct each conversation to the most appropriate agent and reduce waiting times.

Setting

Configure call flows, manage queues, define schedules and create announcements.

POS

Manage your collections easily, quickly and safely.