Customer service

From contact centres to experience centres: the evolution of customer service teams

Enreach 02/09/2025
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Methodology for adopting AI in customer service

26/06/2025
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We won the 2025 Platinum CX Award for the best TI project in IVR and self-service

24/06/2025
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3 effective ways to reduce contact centre absenteeism

19/06/2025
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What is speech analytics and how are contact centres benefiting from it

05/06/2025
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5 reasons to join our partner programme

03/06/2025
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AI for sales: The extra memory you need to remember every deal with precision

27/05/2025
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Interview with Carlos Jiménez: ‘Gen AI requires a mindset shift’

22/05/2025
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We are launching the partner programme in Spain under the headline: Together, we go further

20/05/2025
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8 ways AI can help contact centres to improve their operational efficiency

15/05/2025
Business Phone Systems | Clock icon 3 min

AI for HR: Free yourself from multitasking during interviews

08/05/2025
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