Customer service

When is the right time to send a CSAT survey without affecting the CX?

Enreach 01/05/2025
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Supervisor de contact center alegre mirando a cámara
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Blog

News | Clock icon 5 min

Our Head of Talent makes her debut as a judge at the Fortius Awards 2024

18/03/2025
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Our Quality Engineering Manager shines in El Mundo feature on women in STEM

13/03/2025
Customer service | Clock icon 3 min

Celebrating the 3rd edition of the CX Brunch in Madrid to discuss legal and technological challenges

11/03/2025
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Our General Manager speaks on COPE about the new regulation against telephone fraud in Spain

06/03/2025
Business Phone Systems | Clock icon 2 min

Farewell, Skype: what are the alternatives?

04/03/2025
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How does the TDF/149/2025 legislation affect your company’s calls and SMS?

25/02/2025
Business Phone Systems | Clock icon 3 min

The importance of integrating telephony, video calling and chat in a law firm

20/02/2025
Customer service | Clock icon 4 min

9 call centre metrics to measure customer satisfaction

13/02/2025
Sales & Marketing | Clock icon 3 min

What is cold calling?

11/02/2025
Customer service | Clock icon 4 min

How to protect customer data when using a chatbot

06/02/2025
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